Booking & Refund Policy
Effective Date: February 2026
This Booking Policy applies to websites operated by Vennsource, Inc., including:
By using our websites, you acknowledge and agree to this Booking Policy.
1. No Direct Ticket or Travel Sales
ConcertVacay and SportsVacay do not sell tickets, travel services, accommodations, or experiences directly.
We are a discovery and referral platform that connects users with third-party providers.
All purchases are completed on external websites operated by independent providers.
2. How Bookings Work
When you select a ticket, flight, hotel, or activity on our website:
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You are redirected to a third-party provider.
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The transaction occurs entirely on that provider’s platform.
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Payment is processed by that provider.
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Confirmation, ticket issuance, and booking details are handled by that provider.
We do not:
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Collect payment information for ticket purchases
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Issue tickets
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Control inventory
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Manage bookings
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Set prices
3. Pricing & Availability
Prices and availability are provided by third-party services and may change at any time.
We do not guarantee:
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Real-time accuracy
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Final purchase price
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Seat availability
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Event status
The final price and terms are determined by the provider at checkout.
4. Refunds, Cancellations & Changes
All refund, cancellation, exchange, or modification requests must be directed to the provider from whom you purchased.
We do not have access to:
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Your booking details
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Payment records
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Refund processing systems
Therefore, we cannot process refunds or booking changes on your behalf.
5. Event Cancellations or Changes
Event dates, venues, performers, and times may change without notice.
In the event of:
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Cancellation
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Postponement
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Venue change
All policies and remedies are determined by the ticket provider and/or event organizer.
6. Travel Disruptions
For flights, hotels, and travel-related services:
All travel policies, cancellations, and customer service matters are handled by the third-party travel provider.
We are not responsible for:
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Flight delays
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Airline cancellations
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Hotel overbookings
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Force majeure events
7. Affiliate Disclosure
We may earn commissions from certain bookings made through our referral links.
This does not increase the price you pay.
8. Limitation of Responsibility
Vennsource, Inc. is not responsible for:
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Third-party errors
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Incorrect listings
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Fraudulent listings
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Service quality
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Customer disputes
You agree that any claims related to a booking must be resolved directly with the provider.
9. Contact Us
If you have questions about how our referral platform works (not about specific bookings), contact:
Vennsource, Inc.